The Internet is not loading on the phone. In a smartphone or tablet (Android), the Internet has disappeared or is randomly disconnected. Does not connect to Wi-Fi, or the network disappears when data transfer is turned on

13.10.2019

Internet suddenly stopped working on your phone? There can be many reasons for working, each of which requires separate consideration and solution.

There are a number of reasons why the Internet does not work on the phone, which are commonplace and often happen due to simple inattention.

However, there are those that are more difficult to deal with, they require a longer and more complex solution.

We have collected the most common problems with a broken Internet.

Banal problems

Read also:Setting up MTS Internet: All possible options

These reasons include a number of problems that are solved by the simplest methods.

Checking these points is a priority in case of lack of access to the network.

The first, and also the most common reason why there is no mobile Internet on the phone is a negative balance. Sometimes, mobile operators withdraw funds without the knowledge of the user. Ordinary forgetfulness can also be the cause. In any case, in the absence of the Internet, it is worth checking the funds in the account. Verification methods usually differ depending on the mobile operator.
Lack of network can also be the reason for the lack of internet. In this case, it is enough to check the network indicator. The solution to this problem can only be movement in space. Since the cause of this phenomenon is the specific location of the user. Depending on the distance of communication towers, the network in different places can vary from excellent to non-existent. This directly affects the operation of the mobile Internet. That is, if the network is low, then the Internet will be slow. Sometimes the reason may lie in the device itself. If the network is always low enough (even if the user is near the tower), then it is worth taking the phone for repair.
Data transfer not enabled. In modern gadgets, mobile Internet does not work by itself. It consumes a certain amount of phone power. In order to consume the battery, a function was invented that allows you to disable. Therefore, it is worth finding this item in the settings and ticking it or switching the toggle switch (depending on the model).
Network registration failed. This phenomenon is possible after the absence of a network. As mentioned above, it is enough to change the location. However, it happens that the user came to a place where the network should work perfectly, but it is still disabled. The solution to this problem is to restart the phone. Often this problem is typical for 3G networks.

Sometimes the previous points are irrelevant, and then you have to look for a more significant reason for the lack of a network.

Lost access settings

Read also:

This is not uncommon for modern gadgets. Therefore, it is worth checking in the settings related to the network access point (APN).

Usually it is not difficult to find this item in the settings, but its location may vary depending on the phone model.

There are 2 ways to solve this problem:

Request settings from the network operator. Not all users know how to fix this problem. Therefore, you can contact your mobile operator, who will not only tell you everything point by point, but will also send automatic settings, it will be enough to download them.
Manual setting. A more complex option and it is not suitable for everyone, since many users do not even know where to find the settings item (not to mention how to fix them). Usually, you will still have to perform such a setting with the help of the operator. It happens that automatic network configuration for a certain phone model is not possible. In such cases, again, you need to call your mobile operator and find out the points for setting up the network manually. Usually, the operator will tell you point by point where to go, what to press and enter in the fields. After that, click the "save" button. Problem solved!

Usually, the elimination of the above points is enough to solve the problem. However, it also happens that the reason lies deeper.

If the above points did not help you enter the network, you should contact the specialists. Sometimes the phone requires more serious settings, flashing or even a certain fix.

Sometimes it is enough to contact the service center of the service operator. Perhaps they can find the cause and fix it.

To connect high-speed mobile Internet, you need to switch to the appropriate tariff of the mobile operator.

And although at the present time almost all of them provide access to high speeds, nevertheless, the old tariffs do not have such an opportunity.

Therefore, it is recommended to choose the most convenient and suitable tariff that provides such services and buy a card, or reconnect using an operator or enter certain combinations, you can also send SMS with a code.

However, it should be borne in mind that the functions of such an Internet are not possible on all phones, but only on modern smartphones.

And not even all of them support the 4G function. Therefore, when connecting a tariff with this function, you should make sure whether it is supported by the gadget.

Nevertheless, such functions consume a large amount of traffic, so when choosing a tariff, you need to take this into account and give preference to unlimited access.

But this possibility is not always present. Therefore, when leaving the network, you need to turn off "data transfer".

Do not forget about the banal reasons for the absence of the Internet and check this function when connected to the network.

If the tariff is not unlimited and the user has not disabled "data transfer", it is possible to write off funds from the account if the allotted amount of available MB has been exhausted.

Therefore, it is worth considering this moment in the absence of access and checking the account.

Speed mode

Read also:Home Internet Beeline: Personal account and other benefits

It is also possible that the high-speed internet coverage area is not available in a certain region. In this case (on some mobile operators) there is an automatic transition to using 2G Internet.

It also happens that access is not available. In this case, you need to contact the network operator and find out what is the reason. Sometimes it is enough to reset the phone.

But the coverage problem cannot be solved, so when connecting the tariff, you should carefully study the information on the site on this issue, so that later there are no difficulties.

Sometimes there may be difficulties with access if the network user is on the move. This usually does not apply to simple walking.

An urgent problem is in the case of movement by transport, since sometimes the phone does not have time to switch between communication towers, which causes Internet failures.

In this case, you should either reduce the speed of movement, or be patient with accessing the Internet until the vehicle stops.

The lack of Internet is also possible if 3G technology is disabled.

This is an item in the settings of some smartphones, which is responsible for the operation of this function and is disabled to save energy or traffic. Therefore, in case of no connection or low load, it is worth checking whether this item is enabled.

One of the common problems may be a SIM card that has been used for more than 5 years. The fact is that the production of new SIM cards takes place using improved technologies that allow you to speed up the connection.

In this case, it is enough to change the SIM card to a new one, which will eliminate the possibility of this problem.

The most popular Internet access is Wi-Fi.

All modern phones have the possibility of such a wireless connection.

In addition, public institutions provide such access.

At the present time, you can freely connect to the network if there is an open connection.

However, with Wi-Fi, various problems are not uncommon.

One of the common problems that mobile phone owners often face is the lack of Internet access. Users try to find information about solving the problem in the virtual network, browsing dozens of websites. This problem is relevant for all operators that provide services within our state - Beeline, MTS, Megafon, Tele2 and others. Often the fault in the lack of access to the network lies with the smartphone, and not with the mobile operator.

The problem of lack of Internet in many cases appears among devices running Android operating systems. It is worth paying attention to what underlies it and how to get rid of the problem.

Banal reasons

The first step is to focus on the banal reasons.

Their list includes:

Lost settings

If all of the above methods did not help in a personal case, then it is possible that Internet access was lost due to the fact that the network access settings simply went wrong.

To exclude this option, visit the Internet settings of the smartphone and find items related to the access point or APN. As a rule, APN is in every modern mobile device.

This problem is fixed in the following ways:

Call a support worker or send a service message to the operator.
Set up your own internet connection.

The first option is undoubtedly easier than the second. The support service employee will give detailed instructions on how to restore access, or send the settings in a text message. You can also visit the website of the mobile operator. Data on the most popular are presented in table 1.

Table 1.

Obtaining settings for accessing the network from the most common operators in the country - request numbers.

Megaphone - send "1" to number 5049 call
Beeline - you should call 06503 call
Tele2 - call to number 679 call
MTS - send an empty message to 1234 call.

If there is no operator in the table, then you will have to call a support worker and clarify how to get the settings for accessing the network. Now they are installed automatically. The owner of the smartphone does not have to do anything.

After setting the settings, you will receive a message from the operator "Internet settings are set. Congratulations." Less often, a package with installation data arrives, requiring you to click the "Install" button. Only after that they will be embedded in the device.

After clicking, it will take less than a second and you will immediately be able to browse websites on the network and download files.

Manual network setup

Alas, manual adjustment is difficult and not every user can deal with it. Below is an example of setting up an access point on devices running the Android operating system.

The field values are obtained from the operator. Table 2 below shows the values for mobile operators that are popular in Russia.

Table 2. Operator settings for well-known operators in the country

Operator Name Access point Name Password
MTS mts-internet mts mts mts
Tele2 tele2 internet internet.tele2.ru no need
Beeline beeline internet.beeline.ru beeline beeline
Megafon megafon internet internet gdata gdata

Items may vary depending on the smartphone. As a rule, the password is set at will. If you do not want to constantly enter a password the next time you enter the network, then exclude its setting.

Of course, there are other reasons why Internet access may not be available.

If the information below does not help in a personal case, then it is better to make a visit to the service center of the mobile operator.

We all use the worldwide web, and it is not uncommon to see requests on the Internet: there is no Internet connection, why there is no Wi-Fi on the phone, why the Internet does not work on the phone, etc.

All of us have had a problem with the Internet connection on a mobile device and sometimes it ended in failure, and sometimes in success. Therefore, these tips will be relevant for any model of your mobile device. And also with any type of Internet to which you want to connect this device.

You can connect your mobile device to the Internet in two ways. They are very simple. The first is to call the operator and, following his advice, perform the algorithm of actions for connecting to the Internet in your mobile device.

The second way is to connect to the Internet manually. To do this, go to Settings and select More ..., then Mobile network. In the window that opens, select Apn access point, add a new access point that suits you, then fill in the name, apn, username and password fields. After that, you can freely use the benefits of the Internet.

There can be many reasons why a mobile phone, android or tablet cannot connect to the Internet. We will look at six main causes that you can fix yourself. Let's start:

You don't have internet on your phone, check your account. Maybe you ran out of money and that's why you can't.
Your mobile device itself has not registered with the network. Then you need to register it and reboot your mobile device yourself.
Data transfer is in the process of being turned off, you need to call the operator and, at his prompts, connect this mobile device to the Internet.
Mobile Internet does not work, you can simply be out of the operator's coverage area. Therefore, it is worth looking for a location where the signal will be picked up better and stronger. Also, the cause may be a failure and malfunctions in the mobile operator itself, which are quickly eliminated.
If the mobile Internet is turned off. You need to go to Settings, find Wireless networks, and in the Advanced item find the line Mobile networks (depending on the version of the mobile device), and enable Data transfer on the phone.
If the access point is configured incorrectly. You need to contact the provider's access point, get the settings data and manually connect your device to the Internet as described above.
Your mobile device does not support internet connection.

If the Internet has stopped working in a smartphone, android or other mobile equipment and none of the above tips helps. It is proposed to cancel all settings and go to the original ones, which is not desirable.

To do this, you will need to contact the master at the service center, or reflash your mobile device yourself. In order to independently return the settings of the mobile device to the original ones, you need to find on the Internet how to do this and repeat it according to the proposed instructions.

Viruses are attacking!

Also, the reason for the lack of Internet may be a virus. Which has leaked into your device and does not allow it to work fully. To do this, you need to get rid of it with the help of an antivirus program. Which you need to download to your mobile device, check it for viruses and neutralize them.

Also, mobile Internet may not work on a mobile device due to a bad APN signal. This may be due to incorrect settings. To fix this problem, you need to contact an employee of the provider who can fix everything.

Pinched wires can also be the cause. Which fell under the sofa, wardrobe or they were squeezed by the door. Which can lead to a disconnection of the Internet. You need to monitor the cable that is in your apartment so as not to damage the Internet delivery to your home. The Internet may be disabled by the provider. When they break down or during bad weather conditions.

If you are having problems connecting to the Internet, check all the methods that are described in our article. We hope that our tips will help you. Good luck!

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
  - If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
  
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- How to keep your number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
  
  The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
  - Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
  
  The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
  
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- How to top up an account?
  Choose any convenient way:
  1. Top up your account with a bank card or electronic wallet in the Payment section.
  2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If it is not possible to pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile Subscriptions
  - How to unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
    
    If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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  - Why does not catch the network?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in the zone of uncertain signal reception. If a communication problem occurs regularly, please send us a message using the Write to us form or contact the Support Service through the Personal Account. In the message, specify the address where the communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about the quality of communication and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Wrong network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If the device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. Phone or SIM card is defective.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card .
    5. You are outside your Home Region or within the coverage area of an operator that MegaFon does not work with.
      Go to your device settings and try to manually select a different network.
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- Emergency help
  - How to call the emergency service?
    Single emergency call number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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  - What should I do if my phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services while traveling in Russia and around the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 920 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - contact the MegaFon salon with a passport.
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  - How to connect and disconnect services in roaming and spend less at the same time?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
    
    In roaming, you do not need to change the mobile Internet settings.
    
    Note!
    
    Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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  - Why is my mobile internet not working while roaming?
    - Not enough money in the account. Check the balance and replenish it if necessary.
    - The phone cannot find the network.
      Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
    - Data roaming is disabled in the phone settings.
      Go to settings and check if mobile internet is enabled while roaming.
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It is strange to start the instructions with this, but if you already have mobile Internet, then there is no need to get into the jungle of your smartphone settings and tweak something there. This text is for those who, suddenly, something went wrong.

If your smartphone is connected to the MTS network (you see the MTS inscription at the top of the smartphone screen), but you cannot load the page in the browser, or the mobile application reports that there is no Internet access, let's look for a solution. Just in case, first of all, make sure that you have activated the Mobile Internet service, which provides access to ... mobile Internet. If your tariff provides for a certain package of mobile Internet, make sure that the amount of traffic allocated to you is not exhausted - you can do this in your personal account on the MTS website or using a free SMS to the number 5340 . And you can also try to go to the internet.mts.ru page from your smartphone and see everything there. If the packages are in place, or something just didn’t work out for you, let’s play some magic with the settings of your gadget.

Why do you need any settings at all?

The set of certain parameters that a smartphone “remembers” for accessing the Internet is akin to a set of keys to your apartment. Suppose your front door has two locks. In order to get inside, you need to have two keys, one is indispensable, and any third is superfluous. You, all your household members, as well as the good neighbor Baba Zoya, who kindly waters the flowers when you go on vacation, have the necessary set.

It's about the same with the internet. The first mandatory key to access the network is the SIM card of a specific operator, which is installed in your smartphone. In addition, you also need a suitable set of settings keys.

Really in the 21st century they didn’t come up with anything so that the subscriber could not think about the settings?

They figured it out, of course. First, as soon as you change your phone by installing a SIM card in a new device, the necessary settings will come to you in the form of messages that you only need to save. Secondly, there is a free “Access without settings” service, which allows you to use the mobile Internet even if the gadget is not configured for some reason or is configured incorrectly.

I don't have that kind of service.

If the services Access without settings» you do not have, you can connect it yourself - dial the command on your phone in dialing mode *111*2156# and press the call button. The same service, by the way, is also responsible for the correct transmission of MMS.

No, I want to have correct settings and understand what and how.

You can "order" automatic settings in two ways. The fastest: send a blank free SMS to a special number 1234 (what will happen next - a little lower). Another way to request settings is through the MTS website, which will have to be discussed in more detail. We remember that the Internet does not work on your smartphone, and therefore use a desktop computer.

Click the Submit button.

Regardless of the way in which the settings were requested, two special messages will come to your smartphone very soon.

This is what the first one looks like for setting up mobile Internet:

Like this - the second, for MMS:

By clicking "OK" on each of them, you will automatically configure everything as it should. That's all.

Well, let's not linger. For smartphones from different manufacturers, everything is arranged differently, and therefore a very small digression. If your gadget runs on Android, then find the "Settings" item in the menu, in it - the "Wireless networks" section: usually it is at the very top. In this section, we need the item "Mobile networks" (if you do not see it, click on "More"). Inside, we make sure that data transfer is enabled at the very top. And after that, go to the "Access Point (APN)" item.

If you have an Apple gadget, go to "Settings" in the item "Cellular". On the tab that opens, make sure that the “Cellular Data” option is enabled at the top. If you need to manually make a choice between 3G, 4G and GSM networks, go to the “Data Settings” item, and then to “Voice and Data”.

The window for manual settings of network parameters is hidden in the "Cellular data network" item. Here is the full path to the window where this item is: "Settings" - "Cellular" - "Data Options".

Let's write further on the example of Android. For "apple" gadgets, the setup is the same (remember about different, but the same sets of keys).

So, if you went to the "Access Point (APN)" item and inside you have nothing but the "New Access Point" line, you go there. If there are access points, but there is no point with the name MTS Internet - too.

If you already have an access point called MTS Internet, go there and check if everything is configured there as in the screenshot below. When creating a new access point, fill in all the fields according to the same screenshot. In the password field, you need to enter mts, that is, the login and password are the same.

If you use MMS, then for the correct operation of this service, you need another access point, in the same place where we just set up the mobile Internet. If it doesn't exist, create it. You need to configure it as shown in the screenshot:

To be honest, we don't know why you had to manually set everything up, but once you've done it, we're really proud of you. It's time to start using mobile Internet. Check if anything interesting has appeared on VKontakte - with a sense of accomplishment.

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